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How to join

 Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members. 

Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment


[ PAYPAL ] Payment with PayPal : online virtual account and credit cards

Dolcebella's Paypal ID : dolcebellaeyes@yahoo.com


★ Customs & Import Tax


Import duty is what your country customs will charge you when your package passes through your country customs. 
Please note that it's always buyer's responsibilities to clear customs and pay the relevant customs duties, customs duties/taxes are not included in any product's price or shipping cost.
If you change your mind and want an exchange or refund,
Dolcebella is not responsible for Customs & Import Tax.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 70 - 90 days
  • - Shipping Method: EMS

    - International Shipping: All around the globe

    - Estimated Shipping Time: DOLCEBELLA's Dolls require a production period of about 70~90 business days from the date of payment confirmation for custom-made products.

    ( If you add more default makeup it takes an additional two weeks.)

    Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available. 

    - Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.

    - Shipping Cost

    1) The cost will be calculated by EMS price policy.

    *Depending on weight or region, you may also request additional shipping costs.

    2) Shipping to US, Canada, Australia, Japan, Hong Kong, China, Taiwan, Laos, Macao, Malaysia, Mongol, Myanmar, Vietnam, Singapore, Cambodia, Thai, Philippines

    Shipping to other destinations: EMS Shipping costs are automatically charged.

    - Customs and Duties

    • The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.



Returns & Exchanges

RETURNS/EXCHANGES

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.


1. AS Services: Exchange and Refund policy

* Most products are produced after pre-order.

  For pre-order products, after production has started is not possible to change the product and refund due to the customer's remorse.

*Make-up takes place in the pre-order. When your order for makeup is received, you will not be able to cancel or refund or change.

*For the limited edition dolls, after limited sales season will drop the product value.

Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.

* Features of handmade products using urethane are gate vestiges, cutting line, dust, bubble, sanding vestiges, Pigment-induced dots and marbling.

This is a natural trace during the production of urethane dolls, not bad.

Due to this, no exchange or refund is possible.

gate vestiges : Traces of passage for urethane injection

cutting line : Incision lines of the silicone mold for replication

sanding vestiges : Sanding traces generated in the process of trimming the product

*In case of damage to the product due to the negligence of the customer. (breakage, scratching, peeling make-up, etc.)  Exchange and refund, free AS service is not possible.

*with regard to the defect occurred in the production process, You can receive free exchange service within 7 days after receipt.

After 7 days free exchange service is not available.

In the case of limited products, exchange may not be possible.

*Lost during shipping : It is the customer's responsibility to create the wrong shipping address.

We will not be held responsible if a lost accident occurs during delivery due to the customer not tracking the delivery. If the courier is sent, please keep track of the delivery and get interested.

*Dolls with reduced value will not be exchanged or refunded.

Please note that all means.

Dolls with reduced value : Damage of makeup, custom, play, makeup,  damage, etc.

*Paid AS service: There is a difference between the amount and the service period depending on the status and parts of the product. In some cases, the AS service may not be available.

*In order to receive an AS, you must have a Certificate of authenticity and a Genuine product certification plate.

Box for dolls, Certificate of authenticity, Genuine product certification plate can not be reissued.

Please be careful not to lose it.

*All AS services must be registered with us beforehand.

Only after the consultation is complete, the AS service will proceed.

If the AS service is not registered and you send it to us, the product may be lost.

In this case, we will not be held responsible if a lost accident occurs. So you must submit your AS Service online before you send the product to receive the AS.

*Except for products that have problems during production, You'll need to pay for round trip shipping, but you can get all the services AS.

*If you want to receive AS, please send mail to dolcebellaeyes@naver.com.

In some cases, the mail does not arrive to us. If you do not have an answer, please post one more time on the bulletin board.

* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)

* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.


2. Refund Process

① Refund of out-of-stock products

*For the limited edition dolls, after limited sales season will drop the product value.

Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.


② Refund of mis-delivered or defective products

Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our Q&A board.

*with regard to the defect occurred in the production process, You can receive free exchange service within 7 days after receipt.

After 7 days free exchange service is not available.

*In the case of limited products, exchange may not be possibl

(misdelivered/ defective)


③ If you find any product(s) of your order missing in your parcel

- Please contact our customer services the VERY DAY you receive your parcel.

- Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)

*If you can not maintain the original condition, exchange & refund is not possible.

In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

Refunds

REFUNDS

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our refund policy.

1. Refund policy
* Most products are produced after pre-order.
  For pre-order products, after production has started is not possible to change the product and refund due to the customer's remorse.
*Make-up takes place in the pre-order. When your order for makeup is received, you will not be able to cancel or refund or change.
*For the limited edition dolls, after limited sales season will drop the product value.
Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.
* Features of handmade products using urethane are gate vestiges, Putting line, dust, bubble, sanding vestiges, Pigment-induced dots and marbling.
This is a natural trace during the production of urethane dolls, not bad.
Due to this, no exchange or refund is possible.
gate vestiges : Traces of passage for urethane injection
Putting line : Incision lines of the silicone mold for replication
sanding vestiges : Sanding traces generated in the process of trimming the product
*In case of damage to the product due to the negligence of the customer. (breakage, scratching, peeling make-up, etc.)  Exchange and refund, free AS service is not possible.
*Lost during shipping : It is the customer's responsibility to create the wrong shipping address.
We will not be held responsible if a lost accident occurs during delivery due to the customer not tracking the delivery. If the courier is sent, please keep track of the delivery and get interested.
*Dolls with reduced value will not be exchanged or refunded.
Please note that all means.
Dolls with reduced value : Damage of makeup, custom, play, makeup,  damage, etc.
*Except for products that have problems during production, You'll need to pay for round trip shipping, but you can get all the services AS.
*If you want to receive refund, please send mail to dolcebellaeyes@naver.com.
In some cases, the mail does not arrive to us. If you do not have an answer, please post one more time on the bulletin board.
* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

2. Refund Process
① Refund of out-of-stock products
*For the limited edition dolls, after limited sales season will drop the product value.
Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.

② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our Q&A board.
After 7 days free exchange service is not available.
*In the case of limited products, exchange may not be possibl
(misdelivered/ defective)

③Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
*If you can not maintain the original condition, exchange & refund is not possible.
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.


    Customer Service

    dolcebellaeyes @naver.com

    open. mon - fri, am 10:00 - pm 5:00 (gmt +9h)

    lunch. pm 12:00 - pm 1:30 (gmt +9h)

    Please contact us by e-mail or Q&A board.

    Payment info

     (dolcebellaeyes @yahoo.com)
    Credit/Debit Cards supported by PayPal


WORLD SHIPPING

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