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Frequently Asked Questions and Answers

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Title AS Services
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  • Date 2018-05-18 12:55:41
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< AS Services: Exchange and Refund Information >

* Most products are produced after pre-order.

  For pre-order products, after production has started is not possible to change the product and refund due to the customer's remorse.

*Make-up takes place in the pre-order. When your order for makeup is received, you will not be able to cancel or refund or change.

*For the limited edition dolls, after limited sales season will drop the product value.

Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.

* Features of handmade products using urethane are gate vestiges, Putting line, dust, bubble, sanding vestiges, Pigment-induced dots and marbling.

This is a natural trace during the production of urethane dolls, not bad.

Due to this, no exchange or refund is possible.

gate vestiges : Traces of passage for urethane injection

Putting line : Incision lines of the silicone mold for replication

sanding vestiges : Sanding traces generated in the process of trimming the product

*In case of damage to the product due to the negligence of the customer. (breakage, scratching, peeling make-up, etc.)  Exchange and refund, free AS service is not possible.

*with regard to the defect occurred in the production process, You can receive free exchange service within 7 days after receipt.

After 7 days free exchange service is not available.

In the case of limited products, exchange may not be possible.

*Lost during shipping : It is the customer's responsibility to create the wrong shipping address.

We will not be held responsible if a lost accident occurs during delivery due to the customer not tracking the delivery. If the courier is sent, please keep track of the delivery and get interested.

*Dolls with reduced value will not be exchanged or refunded.

Please note that all means.

Dolls with reduced value : Damage of makeup, custom, play, makeup,  damage, etc.

*Paid AS service: There is a difference between the amount and the service period depending on the status and parts of the product. In some cases, the AS service may not be available.

*In order to receive an AS, you must have a Certificate of authenticity and a Genuine product certification plate.

Box for dolls, Certificate of authenticity, Genuine product certification plate can not be reissued.

Please be careful not to lose it.

*All AS services must be registered with us beforehand.

Only after the consultation is complete, the AS service will proceed.

If the AS service is not registered and you send it to us, the product may be lost.

In this case, we will not be held responsible if a lost accident occurs. So you must submit your AS Service online before you send the product to receive the AS.

*Except for products that have problems during production, You'll need to pay for round trip shipping, but you can get all the services AS.

*If you want to receive AS, please send mail to

In some cases, the mail does not arrive to us. If you do not have an answer, please post one more time on the bulletin board.

* Refund requests for the cases stated above are accepted only on condition that the products labels and tags are intact and products have not been tried on)

* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

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