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Frequently Asked Questions and Answers

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Title Refunds
Posted by (ip:)
  • Date 2018-05-18 12:52:20
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REFUNDS

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our refund policy.

1. Refund policy
* Most products are produced after pre-order.
  For pre-order products, after production has started is not possible to change the product and refund due to the customer's remorse.
*Make-up takes place in the pre-order. When your order for makeup is received, you will not be able to cancel or refund or change.
*For the limited edition dolls, after limited sales season will drop the product value.
Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.
* Features of handmade products using urethane are gate vestiges, Putting line, dust, bubble, sanding vestiges, Pigment-induced dots and marbling.
This is a natural trace during the production of urethane dolls, not bad.
Due to this, no exchange or refund is possible.
gate vestiges : Traces of passage for urethane injection
Putting line : Incision lines of the silicone mold for replication
sanding vestiges : Sanding traces generated in the process of trimming the product
*In case of damage to the product due to the negligence of the customer. (breakage, scratching, peeling make-up, etc.)  Exchange and refund, free AS service is not possible.
*Lost during shipping : It is the customer's responsibility to create the wrong shipping address.
We will not be held responsible if a lost accident occurs during delivery due to the customer not tracking the delivery. If the courier is sent, please keep track of the delivery and get interested.
*Dolls with reduced value will not be exchanged or refunded.
Please note that all means.
Dolls with reduced value : Damage of makeup, custom, play, makeup,  damage, etc.
*Except for products that have problems during production, You'll need to pay for round trip shipping, but you can get all the services AS.
*If you want to receive refund, please send mail to dolcebellaeyes@naver.com.
In some cases, the mail does not arrive to us. If you do not have an answer, please post one more time on the bulletin board.
* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

2. Refund Process
① Refund of out-of-stock products
*For the limited edition dolls, after limited sales season will drop the product value.
Therefore, in the case of limited products, it is not possible to change or refund the product due to customer's remorse.

② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our Q&A board.
After 7 days free exchange service is not available.
*In the case of limited products, exchange may not be possibl
(misdelivered/ defective)

③Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
*If you can not maintain the original condition, exchange & refund is not possible.
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

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